How Long Does It Take For My Card To Arrive?

Liem Nguyen
Liem Nguyen
  • Updated

Please allow up to 5 weeks to accommodate any unexpected delays before reaching out and reporting your card as undelivered. 

Understanding Delivery Timelines

Expected Delivery Window

Your card is scheduled to arrive within 3-5 weeks from the order date. If you have not yet reached this time frame, please rest assured that your card is on its way. We appreciate your patience and understanding during this period.

Reporting a Missing Card After 5 Weeks
If it has been more than 5 weeks since your order and you have not received your card, we sincerely apologize for this delay. We urge you to contact us immediately so that we can expedite a resolution.

How to Handle Specific Scenarios

Card Never Arrived

If the delivery window of 3-5 weeks has passed and you have exceeded the 5-week mark, please inform us. It is crucial to allow up to 5 weeks to accommodate any unexpected delays before reporting your card as undelivered.

State-Issued Card Delays
For cards issued by state agencies that have not arrived as expected, please refer directly to the respective state agency's guidelines. Processing times and procedures may vary by state, and they will provide the most accurate information and assistance.

Additional Information and Support
For more details on how to replace a lost or undelivered card, or for further assistance, please visit our dedicated page at